How We Do It?
MAPS provide our Customers with Multi-Disciplinary Teams with the relevant qualifications, and proven experience and expertise. We have the resources to provide a dedicated team to work exclusively on a project on a schedule to be agreed with each individual Customer. MAPS personnel have excellent reporting, writing and interpersonal skills, as well as the relevant training, professional accreditation and business experience to fulfil Customer requirements to the highest standards. Our Team can work both on-site and off-site as appropriate with minimum disruption to the Customer. We work closely with our Customers to form and maintain solid working relationships. MAPS operate under defined process guidelines and strict Quality Assurance standards (ISO 9001:2015). Our structured approach, pre-project planning and focus on Customer specific requirements ensure effective and efficient delivery to our Customers.
MAPS’ work in partnership with Customers across all industry sectors. We advise you on a range of options that, from our experience, always have positive impact where it matters most. We work with you to provide solutions that help to optimise your processes, to improve your decision making, and to be smarter and more agile in your business.
MAPS Professional Services Team help our Customers to transform their companies to a more streamlined and effective future state. Our Team have extensive experience in the areas of
- Programme Management
- Project Management and Implementation
- Organisational Strategy Review
- Strategic Planning and Implementation
- Organisational Change Management
- Business Continuity Planning
- Business and Process Analysis
- Process Mapping and Process Re‐Engineering
- Process and Workflow Improvement
- Risk Management
- Lean Methodologies
- Standardisation and Automation of Administrative Processes and Workflow
- Standard Operating Procedures
- Data Analysis and Management
- Information Audits
- Solutions and Systems Specification and Selection
- Service Level Agreements and Key Performance Indicators
Technical Solutions Team
MAPS design systems that simply work. Our tools will help you deliver real time information from your data and plan effectively for the future. We customise each delivery to meet your particular project needs, guaranteeing the best use of your time, maximising the return on your investment, and ensuring that you have the skills to deliver better and faster results.
MAPS’ Technical Solutions Team are focused on process improvements through technology.Our Team have extensive experience in the design and architecture of innovative and robust web applications, databases and mobile solutions that increase business efficiency, allowing our Customers to focus on what’s important to them.
Our areas of expertise include:
- Analysis and Conceptual Design
- Database Specification, Design
- Development and Testing
- Software and Systems Development
- Web Applications; Cloud Solutions
- Technical Strategic Planning
- Hardware & Software Architecture
- Systems Training
- Support and Maintenance
MAPS’ Managed Services Team enables our Customers to focus on strategic initiatives by providing an efficient way to stay up to date with technology, and access to necessary skills to address a range of issues related to cost, quality of service and risk.Our Team have extensive experience in Document and Records Management; Product Development and Management; Process Management; Service Management.
MAPS have wide ranging Business and Technical knowledge and experience, and the ability to work with both our Customers’ Business and Technical Staff. We have a long track record of successfully delivering complex business projects, based on a clear understanding of Customer Requirements and Business Cases. MAPS are committed to delivering business projects more successfully than our competitors, and to identifying repeatable business outcomes.
MAPS’ accredited Programme and Project Managers provide external Project Management resources to our Customers. We can work both onsite and offsite to develop and maintain the Project Plan, schedule and facilitate Team meetings, provide comprehensive progress updates and actions, facilitate effective Team communications, ensure adherence to the project timeline, resolve issues, maintain the Risk Register, and report to Project Sponsor or Steering Group. Our proven project management methods ensure that projects are delivered on time, on budget and to the agreed quality standard.
MAPS’ accredited Business Analysts work with our Customers to discover and understand business change needs and assess the business impact of those changes. We capture, document and analyse requirements, and support the communication and delivery of requirements with key stakeholders. Our Analysts contribute to the outcome of a project as part of a team, and work on stakeholder engagement and consultation, business process analysis mapping and optimisation, process automation and requirements analysis, and workshop facilitation. We use the latest BPMN 2.0 tools to provide our customers with process maps in a format that meets their needs.
MAPS’ Data Analysts focus on analysis and problem solving relating to data, types of data, and relationships among data elements within a business or IT system. We provide extensive knowledge and skills in key analytics and data visualisation technologies. Our Data Analysis translates numbers into plain English, and we provide our Customers with reports, graphical representations and data visualisation according to their needs.
MAPS’ Business Consultants provide in-depth analysis of existing Customer practices, and make recommendations for improvement. We act as change catalysts, implementation advisors, and provide mentoring and leadership. We also help our customers with Change Management, transitioning individuals, teams, and organisations using methods intended to re-direct the use of resources, business process, budget allocations, or other modes of operation that significantly reshape a company or organisation.
MAPS’ Solutions Architect organises the Development Team, and is responsible for the vision that underlies the solution and the execution of that vision into the solution. We build solutions and applications for a reason, and we help our Customers to develop a business case based on business process improvement. We elicit customer requirements and design a solution and appropriate Architecture to meet Customer requirements. Our Solution Architect facilitates regular and effective consultation and communications with the Development Team, Quality / Test Team and our Customers.
MAPS’ accredited Software and Database Developers create software solutions and applications to help our Customers to be more efficient and to provide a better service to their own staff and clients. We design a database or application to match the specification, and build robust and structured Software Solutions and Applications using the latest technologies, mainly based on the Microsoft Stack. Our Developers play a key role in the design, development, testing and maintenance of software systems, and maintain regular consultation with the Solution Architect and Quality and Test Team throughout the development lifecycle. Our Database Administrators retrieve and input large amounts of sensitive data to software applications and databases, and complete quality control checks throughout the process.
MAPS’ accredited Quality and Test Team analyse, review and assess requirements and design specifications for our software solutions, applications and databases. We review and contribute to test plans, as well as identifying test conditions and creating test designs, test cases, test procedure specifications and test data. Our Team test all MAPS applications and databases, as well as 3rd party applications and systems, adhering to proven test procedures, to ensure that each application meets the customer specification and that our rigorous quality standards are met. We also develop all related documentation, including release notes and User Guides.
MAPS’ accredited Customer Trainers are responsible for providing technical and instructional expertise in MAPS software applications to our customers. We provide formal, onsite training as well as demonstrations and presentations of our applications, in line with Customer requirements.
MAPS’ Customer Support Team provides support for all of MAPS’ applications and systems via our Helpdesk. We respond to Customer generated support tickets, create support tickets from Customer emails or calls, and answer end-user questions. Our Team troubleshoot and resolve Customer specific technical and end-user cases, and assist with escalation as necessary. We also act as Super User for our applications when requested, and provide onsite or remote support as required.
Document and Records Management
MAPS’ Document Management Team provides a fully managed service to our Customers involving scanning and indexing paper documents, performing quality checks and validation, and archiving the newly created electronic files to our secure servers before delivering them to the Customer in the required format. MAPS is registered with the Data Commissioner, and we apply appropriate security measures to Customer data to protect it from unauthorised access or disclosure, and ensure that Customer requirements are met with regard to deletion of electronic data, destruction of paper files, and the return of Electronic Data and / or paper files to the Customer.