“DCU requested MAPS to convert a paper based process into an on-line workflow solution. They worked very closely with us to identify our requirements and to satisfy many different stakeholders in a complex organisation. The solution is now used daily throughout DCU. We found MAPS very responsive to developing new features to the software as we identified additional requirements from user feedback.”
“As the individual responsible for University governance, working with MAPS assures me that the University is receiving value for money in securing top-class expertise in the design, development implementation and support of technical solutions and software application services. I have no hesitation in recommending MAPS to any organisation as a Company that delivers excellent expertise and service across a broad range of business needs.”
"To put it simply, I know I can rely on MAPS. The MAPS team spend the time necessary to understand what is required and how to make it work optimally. In those high octane moments, MAPS’ process oriented solutions give me confidence and peace of mind."
“The relationship between DCU and MAPS is better described as a partnership rather than a supplier / client relationship, and I have no hesitation in recommending MAPS to other organisations both for the quality of their work and for the professionalism of their staff.”
“MAPS depth and breadth of knowledge of business analysis, business process re-engineering, development and support is of great benefit to the University. MAPS have a deep understanding of the Higher Education landscape and have been key in delivering strategic initiatives for NUI Galway. I have always found their customer service to be exemplary while their flexible and adaptable approach to delivery has gained respect across various business units in the University.”
Business Process Mapping
Although many organizations use written words alone to describe their processes and project requirements, in most cases it does prove more advantageous to portray the essence of such work in the form of a visual representation. This is where Business Process Modelling comes into play. The use of modelling language enables organisations to portray their processes pictorially, thus minimizing the potential for Stakeholder misinterpretations when it comes to complex subject matter.